Organizational Behaviour Terminology and Concepts
Organizational Culture and Behaviour
Organizational culture and organizational behaviour are two very different things. While behaviour is how one behaves or acts, culture on the other hand is more related to the environment or the manners which are more likely favoured by a particular social group. Organizational behaviour is the study of the behaviour that goes on in an organization, i.e. how people or individuals, and even groups act or behave in an organisation. This behaviour obviously includes how people react and respond to certain things and how they develop their relationships in an organisation, (Newstrom, 2010,p42). These relationships are between different employees or managers and they constitute the whole idea of organizational behaviour. How employees react to problems, challenges or certain situations and the changes these bring about in their behaviour is all a part of organizational behaviour.
Organizational culture is on the other hand linked to organizational behaviour because culture is made through how people create a certain environment or how people go about things in a social group. Organizational culture is therefore the values, experiences and beliefs that are present in an organisation and the ideas that employees should adopt in order to pursue organisational goals. How the employees go about tasks, how they treat each other, how instructions are followed, how orders are fulfilled is all part of an organizational culture.
Diversity
Diversity means being diverse or a condition that is changeable. In organizations however diversity lies in the prospect of cultural diversity that revolves around its people or hired employees. Diversity among people can definitely be in the form of race, gender and age, ethnicity and culture. An organization can consist of groups of different sort of people belonging to all these demographics. When employees are hired in an organization their race, color, gender or ethnicities are not taken into account, thus an organization is always diversified and will always have diversity. This diversity is very common in all professional organizations and in no way does it affect working policies or the achievement of organizational goals.
A diverse culture however might have to face certain problems and quite a lot of challenges since people from different race and ethnicities may have problem working together due to differences in culture and upbringings. Not only that, but there is also the factor of discrimination which mostly exists in every organization. Wherever there is diversity in an organization these problems prevail and solutions should be found in order to maintain the diversity. Managers therefore have to manage the behavior and culture in a way that the diversity does not affect the prospect of achieving organizational goals and does not create any hindrance in organizational success.
Communication
Communication is the process of conveying your message or your information in the most convenient and easiest way so as to get it across to the receiver. It means transferring your information from one source to another. Communication involves speaking, listening, observing, evaluating, organizing, analyzing etc, and requires a vast range of intrapersonal and interpersonal skills in processing information. Effective communication involves sending your message in a proper and professional way, encoding your message in such a way that the decoder perceives the exact meaning of the meaning without any misconceptions. Otherwise it will come under the prospect of miscommunication. Communication is the factor through which cooperation and collaborations take place or occur(Sweeney, 2004,p32).
Communication in organization or business involves internal communication that could include top to bottom information flow or bottom to top communication. Communication between different departments as well as managers in an organization is known as communication. It may also include the promotion of your product or service through communicating about your product or relaying its information to the public through advertisements or customer relations.
Business Ethics
Ethics are the basis of right and wrong by an individual or even a group or in other words they could be the principles of what is considered correct and whatever is considered incorrect. In the same way, business ethics relate to the morals and principles of what is right and wrong in the environment of an organization and the conducts related to its employees. The ways that they are supposed to cater to different situations and respond to certain problems come under the aspect of business ethics. Business ethics decide how a particular problem is supposed to be solved because that is where the morals come in and where the principles of right and wrong start to play a distinct role in the decision making. Every organization has some ethics that all individuals are supposed to follow while some organizations also have codes of conduct which are also considered as the organizations business ethics. These outline a set of rules that the employees are expected to follow in order to achieve organizational goals.
Business ethics can involve different ethical issues such as those related to other companies or some that are related to leadership or corporate governance etc. While solving such issues the morals and principles of the organization must be kept into consideration and decisions should this be made accordingly.
Change Management
Change management is the adoption of certain set of processes that make sure that the changes brought about in an organization are implemented in a manner that is controlled and to some extent is systematic.
Change management basically aims to set in the change in a particular manner so that it is accepted by the employees and the change is not faced by resistance. Through change management the organization goals of a successful transformation are met by the orderly success that it wants to achieve. When a company wants to bring about any changes or transformation it adopts chain management so that the transformation takes place without any problems. In order for that, different processes are adopted and put into action. Change management also relates to project management where the changes made to a project are approved and introduced formally (Filicetti).
Analysis of Culture and Behavior of American Association of Healthcare and Administrative Management
The culture and behavior of American Association of Healthcare and Administrative management is very similar to the culture and behavior of any professional organization however it has more to offer and has an amazing culture. Its culture is to create an environment that can provide quality service to all its members and can provide leadership in all areas such as communication and education, representation etc.